Because we act as sales agents for these companies and maintain no control over their personnel or operations, only they can be responsible should any aspect of their travel arrangements not be to your satisfaction. 

Clients booking on this Web site are responsible for reading the general conditions and fully understand the terms and conditions in the operators/tour contract information.  Strict trip cancellation/interruption penalties apply.  Clients are also responsible for any errors that may occur due to their booking their own vacation to receive the discount.  Please be certain to recheck all components to avoid errors on your bookings - names must be as they would read on your driver's license, passport, or birth certificate, recheck dates of departure and return, re-verify that a property is an all inclusive, if that is what you are looking for, and verify price.